Digital product & refund policy

MMX digital product delivery, problem resolution and refund requests.

Effective 6 September 2026. This policy covers MMX digital products. It does not limit mandatory consumer rights.

Before you pay

MMX will confirm the exact files, licence, final price, payment method and delivery timing in writing. The Restaurant Growth Kit is a digital resource pack. Its Canva layouts are design concepts and instructions, not shareable Canva template links. Please check the product description and ask questions before ordering.

Delivery

Delivery arrangements are confirmed with each order. This website does not currently provide instant paid downloads or automatic checkout. Keep the order confirmation and delivery message for reference.

Missing, damaged or incorrect files

If files do not arrive, cannot be opened or differ materially from the agreed description, contact mmx.digital.ops@gmail.com with your order reference and a description of the problem. Do not send full payment card details. MMX will investigate and arrange a working replacement, correction or an appropriate refund where required.

Change of mind

Contact MMX promptly if you want to cancel. Eligibility depends on the delivery status, the terms confirmed before purchase and applicable law. Accessing a digital file does not remove rights that cannot lawfully be waived. No blanket “all sales final” rule is applied by this website.

Custom products and services

Cancellation, revisions and payment milestones for customised kits or services are agreed in the written scope before work starts. A standard downloadable kit and a commissioned service may have different arrangements.

Requesting help

Write to mmx.digital.ops@gmail.com or contact MMX on WhatsApp. Include the product name, order reference and what went wrong.